Responsible Gaming at goold bet — Play Smart, Stay Safe

Age Restriction & Eligibility

goold bet is strictly an adults-only platform. To register and play on goold bet, you must be at least 18 years of age. This rule is absolute and applies to every player in Bangladesh and every other jurisdiction from which our platform is accessed. We do not make exceptions, regardless of the type of game, the size of the deposit, or any other circumstance.

When you create a goold bet account, you confirm that you are 18 years of age or older. We verify this declaration through our Know Your Customer (KYC) process, which requires you to submit a government-issued identity document — such as your National Identity Card (NID), passport, or birth certificate — before your first withdrawal can be processed. In cases where we have reason to believe that an account holder may be under 18, we reserve the right to suspend the account and request additional verification at any point, including before any withdrawal is processed.

Protecting Young People

If you share a device with younger family members, we strongly encourage you to use parental control software to prevent underage access to goold bet and similar platforms. Log out of your goold bet account whenever you leave your device unattended, and never share your login credentials with anyone — including family members. If you suspect that a minor has accessed your account, contact our support team immediately via live chat or at [email protected].

Recognising Problem Gambling

Gambling is designed to be an entertaining leisure activity. For the vast majority of goold bet players across Bangladesh, it remains exactly that. However, for a minority of people, gambling can evolve from a pastime into a problematic behaviour that negatively affects their finances, relationships, and mental wellbeing. Recognising the early warning signs is the most important step towards regaining control.

Common Warning Signs

Problem gambling rarely appears suddenly — it develops gradually through recognisable patterns. The following behaviours are commonly associated with harmful gambling and warrant honest self-reflection if you notice them in yourself:

• Gambling with money you cannot afford to lose — rent, bills, groceries, or savings.
• Chasing losses by placing larger or more frequent bets to recover money already lost.
• Feeling anxious, irritable, or depressed when you are not gambling, or when you try to reduce your play.
• Lying to family members or friends about how much time or money you spend on gambling.
• Borrowing money — from family, friends, or financial institutions — specifically to fund gambling.
• Neglecting work, studies, or personal relationships because of time spent gambling.
• Using gambling as a way to escape personal problems, stress, loneliness, or negative emotions.
• Feeling unable to stop playing even when you intend to, or when you know you should.
• Spending increasing amounts of time thinking about past gambling experiences or planning future bets.

Self-Assessment Checklist

The following questions are designed to help you honestly evaluate your relationship with gambling. There are no right or wrong answers — this checklist is a private tool for your own reflection. If you answer "yes" to three or more of these questions, we encourage you to speak with a member of the goold bet support team or to activate one of the player protection tools described in the sections below.

Player Protection Tools

goold bet provides a comprehensive suite of player protection tools that give you direct, immediate control over your gambling activity. All tools are available through your account settings at any time, and most take effect instantly. You do not need to speak to a support agent to activate them — though our team is always available if you would prefer to make changes over live chat.

How to Access Your Protection Tools

Log into your goold bet account and navigate to the "Responsible Gaming" section within your account settings. From there, you will see all available controls clearly laid out with current status indicators. Each tool includes a plain-English explanation of what it does before you activate it, so you always know exactly what you are choosing.

Reality Check Notifications

goold bet's Reality Check feature sends you an in-session alert at intervals you define — every 30 minutes, every hour, or every 2 hours. The alert displays your current session duration, the total amount wagered in the session, and your net position. It then prompts you to decide whether to continue playing or take a break. Reality Check notifications cannot be dismissed permanently once activated — you must actively choose to continue each time an alert appears, which introduces a moment of conscious decision-making into what can otherwise be an absorbing experience.

Session Time Limits

In addition to Reality Check alerts, you can set a hard daily session time limit. Once you have been actively logged in and playing for the duration you set, your session will be automatically terminated and you will be logged out. You will not be able to log back in until the following calendar day. This is particularly useful if you find yourself losing track of time during longer play sessions.

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on the goold bet platform. When you self-exclude, your account is locked and you will be unable to log in, make deposits, or place bets for the duration of your chosen exclusion period. Self-exclusion is designed for players who feel that a temporary break is not sufficient and who want a firm, longer-term barrier between themselves and gambling.

Available Exclusion Periods

• 6 months — a meaningful period to reset habits and seek support.
• 1 year — recommended for players experiencing significant financial or personal difficulties related to gambling.
• 3 years — a long-term option for players who need an extended period of support and recovery.
• 5 years — the maximum fixed-term option available on goold bet.
• Permanent closure — for players who wish to never gamble on goold bet again. This decision is irreversible.

What Happens When You Self-Exclude

Once your self-exclusion request is confirmed — which will happen within 24 hours of your request being submitted — the following actions are taken automatically by goold bet:

• Your account is locked and you cannot log in via any device or browser.
• All pending bonuses and promotional credits are cancelled.
• You are removed from all goold bet marketing communications, including SMS and in-platform notifications.
• Any available account balance above a minimum threshold will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• A confirmation message is sent to your registered mobile number acknowledging the exclusion and stating the end date (or confirming permanent closure).

How to Request Self-Exclusion

You can initiate self-exclusion in two ways. The fastest method is through your account settings under the "Responsible Gaming" panel — select your preferred exclusion period, confirm your identity with your account password and an OTP sent to your registered mobile number, and the request will be processed within 24 hours. Alternatively, you can contact our support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered mobile number and your chosen exclusion period in your message.

Deposit & Spending Limits

Deposit limits are one of the most practical responsible gaming tools available, because they work passively — once set, they enforce your budget automatically without requiring any further action from you. goold bet allows you to set limits across three time periods: daily, weekly, and monthly. You may set limits on one, two, or all three periods simultaneously.

How Deposit Limits Work

A deposit limit caps the total amount you can deposit into your goold bet account within a given period, expressed in Bangladeshi Taka (৳). For example, if you set a weekly deposit limit of ৳5,000, once your cumulative deposits in that calendar week reach ৳5,000, all further deposit attempts will be automatically declined until the new week begins. The limit counter resets at midnight Bangladesh Standard Time (BST, UTC+6) on the first day of each new period.

Increasing vs. Decreasing Your Limit

Decreasing your deposit limit takes effect immediately — as soon as you confirm the change in your account settings, the lower limit applies. This ensures that players who decide to reduce their spending can do so without any delay. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This cooling-off period is intentional — it gives you time to reconsider whether the increase is genuinely what you want, rather than an impulsive decision made during a session.

Time-Out & Cool-Off Features

The Time-Out feature is designed for players who feel they need a short break from gambling but do not want or need a full self-exclusion. A time-out pauses your account for a defined period during which you cannot log in, deposit, or place any bets. Unlike self-exclusion, time-outs are intended as temporary pauses rather than long-term interventions.

Available Time-Out Durations

• 24 hours — a brief overnight break to reset after an intense session.
• 3 days — a short mid-week or weekend cooling-off period.
• 1 week — a full week away from the platform.
• 2 weeks — a fortnight's break, often useful during periods of personal stress.
• 4 weeks — a month-long pause to assess your gambling habits with distance.
• 6 weeks — the maximum time-out period available before the tool transitions into self-exclusion territory.

What Happens During a Time-Out

During your time-out period, your goold bet account remains open but is inaccessible. Your account balance is preserved and will be available to you when the time-out expires. Pending withdrawals that were initiated before the time-out was activated will continue to be processed normally. You will not receive any promotional communications during your time-out, and your removal from marketing lists is automatic.

At the end of your time-out period, your account will be automatically reactivated. You do not need to contact goold bet to reinstate your access — simply log in as normal. However, if during your time-out you decide that you need a longer break, you can contact our support team to convert your time-out into a full self-exclusion at any point before the time-out period ends.

Getting Help & Support

If you are concerned that gambling is having a negative impact on your life — or on the life of someone you care about — help is available. You do not need to be in crisis to reach out. Seeking support early is always the right choice, and the goold bet team will handle your enquiry with complete confidentiality and without judgment.

Contact the goold bet Responsible Gaming Team

Our dedicated responsible gaming support pathway is available 24 hours a day, 7 days a week, entirely in English. You can reach us via:

• Live Chat: Available inside your account. Ask to speak with a responsible gaming specialist. Response time: under 3 minutes.
• Email: [email protected] — use the subject line "Responsible Gaming" to ensure your message is routed to the correct team. Response time: within 24 hours.

Tips for Keeping Gambling Healthy

Beyond the formal tools available on the platform, the following personal practices can help ensure that gambling stays in its proper place as an occasional leisure activity rather than a dominant part of your daily routine:

• Set a firm entertainment budget before you start each session and treat it as the cost of your entertainment — not as money you expect to win back.
• Never gamble when you are emotionally distressed, under financial pressure, under the influence of alcohol, or extremely tired. These states impair judgement and risk tolerance.
• Take regular, scheduled breaks during gaming sessions — get up, stretch, have a drink of water, and return only if you still genuinely want to play.
• Keep gambling separate from other areas of your life. Do not cancel plans with family or friends to gamble, and do not gamble during work or study time.
• Balance gambling with other hobbies and social activities. Variety in leisure is a natural, effective safeguard against over-reliance on any single activity.
• Keep track of your actual spending. Review your deposit and transaction history in your goold bet account regularly so you always have an accurate picture of what you have spent.